1. Acceptance of Terms
Welcome to EarnAxe, operated by RELEVANCE RESEARCH PTE. LTD. ("we," "us," "our," or the "Company"). These Terms of Service (the "Agreement") govern your use of our website, mobile applications, and related services (collectively, the "Service").
By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. If you do not agree to any term of this Agreement, you must not use the Service.
2. Eligibility
2.1 Age Requirement
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. Some surveys may have higher age requirements, as specified in individual survey descriptions.
2.2 Legal Capacity
You represent and warrant that you have the legal capacity to enter into a binding contract.
2.3 Lawful Use
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
2.4 Account Registration
You must provide truthful, accurate, and complete registration information and promptly update it to maintain its accuracy. Providing false information may result in account suspension or termination and forfeiture of accrued rewards.
2.5 One Account Per User
Each user is permitted to maintain only one EarnAxe account. The creation of multiple accounts is strictly prohibited. We reserve the right to merge or terminate duplicate accounts and forfeit all associated rewards.
3. Service Description
EarnAxe is a rewarded survey monetization network. The Service includes:
- Matching users with appropriate surveys based on profile, device, and geographic location;
- Recording survey completions and calculating corresponding points/rewards;
- Facilitating reward redemptions (e.g., cash, gift cards);
- Providing data reports and analytics to partners.
4. Account Security
4.1 Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.
4.2 Immediate Notification
You must immediately notify us of any unauthorized use of your account or any other security breach.
4.3 Account Suspension/Termination
We reserve the right to suspend or terminate your account and access to the Service at any time, for any reason, including but not limited to violation of this Agreement, without prior notice.
5. Survey Participation Rules
5.1 Voluntary Participation
Survey participation is entirely voluntary. You may choose whether to participate in any survey and may withdraw at any time (withdrawal may result in forfeiture of rewards for that survey).
5.2 Truthfulness
All responses you provide in surveys must be truthful, accurate, and complete. Providing false, misleading, or inaccurate information is strictly prohibited.
5.3 Prohibition on Automated Participation
The use of bots, crawlers, automated scripts, virtual devices, or any other non-human means to participate in surveys is strictly prohibited. Violation will result in immediate account termination, forfeiture of all accrued rewards, and we reserve the right to pursue legal action.
5.4 Survey Completion Validation
We reserve the right to validate survey completions. Only completions verified as genuine, valid, and compliant with survey requirements will receive rewards. Surveys may be deemed invalid for reasons including but not limited to:
- Abnormally short completion time;
- Inconsistent or contradictory responses;
- Duplicate participation in the same survey;
- IP address or device information anomalies;
- Violation of specific survey rules.
6. Rewards and Redemption
6.1 Reward Accrual
Users earn points, coins, credits, or other forms of rewards for completing valid surveys. The specific reward amount for each survey is determined by the individual survey project and displayed before participation.
6.2 Non-Monetary Nature
Rewards are virtual credits and do not constitute legal tender and have no cash value except as expressly provided upon redemption for cash or gift cards.
6.3 Minimum Redemption Threshold
Reward redemptions may be subject to a minimum threshold (e.g., minimum points required), as displayed on the platform.
6.4 Processing Time
Redemption requests may require a processing period (typically 3-10 business days), depending on the redemption method and our verification procedures.
6.5 Non-Transferability
Rewards are non-transferable to other users or accounts, except as expressly permitted by us.
6.6 Reward Expiration
We reserve the right to set expiration dates for rewards. If your account is inactive for a specified period (e.g., 12 months), rewards may expire. We will provide advance notice of any such expiration.
6.7 Tax Liability
You are solely responsible for all tax obligations arising from rewards received through the Service. We may be required to report reward distributions to tax authorities under applicable law.
7. Prohibited Conduct
You agree not to:
- Violate any applicable law, regulation, or industry standard;
- Infringe upon our or any third party's intellectual property, privacy, publicity, or other proprietary rights;
- Upload, post, or transmit any unlawful, infringing, defamatory, obscene, threatening, harassing, hateful, or otherwise objectionable content;
- Interfere with or disrupt the Service or its associated servers or networks;
- Attempt to gain unauthorized access to any part of the Service, other users' accounts, or any systems or networks connected to us;
- Engage in any fraudulent, deceptive, or misleading conduct;
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
- Use the Service to engage in or facilitate any illegal activity;
- Violate the terms of any third-party service integrated with the Service.
8. Intellectual Property
8.1 Our Intellectual Property
All content, trademarks, logos, interface designs, software code, and other intellectual property in the Service are owned by EarnAxe or its licensors. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.
8.2 Your User Content
You retain ownership of the responses you provide in surveys. However, you grant EarnAxe and its partners a worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, reproduce, modify, distribute, display, and otherwise exploit your survey responses for the purposes of providing the Service, analysis, research, and commercial purposes.
9. Third-Party Links and Services
The Service may contain links to third-party websites or services. These links are provided for convenience only, and we assume no responsibility for the content, privacy policies, or practices of such third-party websites. Your access to third-party websites is at your own risk.
10. Disclaimer of Warranties
10.1 "As Is" Basis: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
10.2 No Warranties: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
10.3 No Guarantee of Uninterrupted Service: WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
10.4 Survey Availability: WE DO NOT WARRANT THAT SURVEYS WILL BE AVAILABLE AT ANY TIME OR THAT YOU WILL QUALIFY FOR ANY PARTICULAR SURVEY.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EARNAXE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the Service;
- Any loss of profits, revenue, data, or goodwill;
- Any damages arising from third-party conduct (including but not limited to survey publishers, service providers);
- Any damages arising from events beyond our reasonable control (including but not limited to natural disasters, war, terrorism, strikes, governmental actions, cyberattacks).
IN ANY EVENT, OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL REWARDS YOU HAVE RECEIVED THROUGH THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
California Residents: If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
12. Indemnification
You agree to indemnify, defend, and hold harmless EarnAxe and its affiliates, officers, directors, employees, and agents from and against any and all claims, suits, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or relating to:
- Your use of the Service;
- Your violation of any term of this Agreement;
- Your violation of any third-party rights (including intellectual property, privacy, or publicity rights);
- Inaccurate or misleading information you provide in surveys.
13. Termination
13.1 Termination by You
You may stop using the Service and delete your account at any time. Upon deletion, you will lose access to your account, and any accrued but unredeemed rewards may be forfeited.
13.2 Termination by Us
We reserve the right to terminate or suspend your account and access to the Service at any time, for any reason, including but not limited to violation of this Agreement, suspected fraud, or prolonged inactivity, without liability.
13.3 Effect of Termination
Upon termination, your right to use the Service terminates immediately. We may continue to retain or process your data as permitted under this Agreement and our Privacy Policy.
14. Governing Law and Dispute Resolution
14.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. This choice of law provision does not deprive you of the protection afforded by the mandatory consumer protection laws of your jurisdiction.
14.2 Dispute Resolution
Any dispute arising out of or relating to this Agreement shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration administered by JAMS in accordance with its then-current rules. The arbitration shall be conducted in Wilmington, Delaware, and judgment upon the award may be entered in any court having jurisdiction thereof.
Exceptions: Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized use of the Service.
14.3 Class Action Waiver
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
14.4 Jury Trial Waiver
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM.
15. Statute of Limitations
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
16. Severability
If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and EarnAxe regarding the Service and supersedes all prior oral or written communications, representations, or agreements.
18. No Waiver
Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
19. Assignment
You may not assign or transfer this Agreement or any of your rights or obligations hereunder without our prior written consent. We may assign this Agreement freely without your consent in connection with a merger, acquisition, or sale of assets.
20. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under this Agreement if such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, labor disputes, governmental actions, internet outages, or cyberattacks.
21. Modifications to This Agreement
We reserve the right to modify this Agreement at any time. Modified terms will be posted on this page with an updated "Last Updated" date. For material changes, we will provide notice through the Service, by email, or by posting a notice on our website. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Agreement.
22. Notices
We may provide notices to you via email, in-app notifications, or by posting on the Service. You agree that all communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
23. Contact Us
If you have any questions about this Agreement, or for general support, please contact us at:
- General Support & Privacy Inquiries: support@earnaxe.com
- Business Development & Publisher Inquiries: support@earnaxe.com
- We will respond to all inquiries within a reasonable time.
24. State-Specific Supplemental Disclosures
The following disclosures apply to residents of specific U.S. states:
California Residents (CCPA/CPRA)
Collection Notice: We collect the categories of personal information described in our Privacy Policy.
Business Purpose: We collect and use your personal information for the business purposes described in our Privacy Policy.
Sale/Sharing: We do not sell your personal information. We may share your information with service providers and survey publishers as described in our Privacy Policy.
Retention: We retain your personal information as described in our Privacy Policy.
Sensitive Data: We process sensitive data only with your opt-in consent.
Private Right of Action: You may have a private right of action for certain data breaches under the CCPA.
Virginia Residents (VCDPA)
Opt-In Required for Sensitive Data: We obtain your opt-in consent before processing sensitive data.
Appeal Rights: You have the right to appeal our decision regarding your privacy rights request.
No Private Right of Action: Enforcement is by the Virginia Attorney General.
Colorado Residents (CPA)
Opt-In Required for Sensitive Data: We obtain your opt-in consent before processing sensitive data.
Minors: We do not collect data from minors under 18 without verifiable parental consent.
Biometric Data: We provide notice before collecting biometric data.
Connecticut Residents (CTDPA)
Opt-In Required for Sensitive Data: We obtain your opt-in consent before processing sensitive data.
Appeal Rights: You have the right to appeal our decision regarding your privacy rights request.
Utah Residents (UCPA)
The UCPA applies to persons conducting business in Utah or targeting Utah residents with annual revenue of $25 million or more.
Delaware Residents (DPDPA)
Effective January 1, 2025.
Data Protection Assessments: We conduct DPIAs for high-risk processing.
Transparency Right: You may request a list of categories of third parties to whom your data has been disclosed.
Iowa Residents (ICDPA)
Effective January 1, 2025.
Note: Iowa law does not provide the right to correct inaccurate data or to opt out of processing for targeted advertising and profiling.
Maryland Residents (MODPA)
Effective October 1, 2025.
Strict Data Minimization: We collect only data reasonably necessary and proportionate to provide the requested service.
Sensitive Data: We do not process or share sensitive information unless strictly necessary for a consumer-requested service.
Cure Period: There is a 60-day cure period that sunsets on April 1, 2027.
Minnesota Residents (MNCDPA)
Effective July 31, 2025.
Transparency Right: You may request a list of third parties that have received your data.
Profiling Rights: You have the right to understand the basis of profiling decisions and access the data used.
Opt-In for Sensitive Data: We obtain your opt-in consent before processing sensitive data.
Nebraska Residents (NDPA)
Effective January 1, 2025.
Permanent Cure Period: There is a 30-day cure period without cutoff date.
Enforcement: Nebraska Attorney General has sole enforcement authority.
25. GDPR/UK GDPR Supplemental Disclosures
If you are located in the European Economic Area (EEA) or the United Kingdom, the following additional provisions apply:
Data Controller: EarnAxe (RELEVANCE RESEARCH PTE. LTD.) is the data controller for your personal information.
Data Protection Officer (DPO): We have appointed a Data Protection Officer, who can be contacted at support@earnaxe.com.
Legal Bases: See our Privacy Policy for the legal bases of processing.
EU/UK Representative: We have appointed [EU Representative details - please contact support@earnaxe.com for information] as our representative in the EEA/UK as required under Article 27 of the GDPR.
Transfer Mechanism: We transfer data using Standard Contractual Clauses, the EU-US Data Privacy Framework, or other appropriate safeguards.
Supervisory Authority: You have the right to lodge a complaint with your local data protection supervisory authority.
